endobj Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. Mr X complains about the way the Council handled his homelessness application. A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. Telephone: 0303 123 1113. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. If you have any complaints regarding this post kindly . If we are unable to do so, we will provide an explanation . It's disgusting. He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. I can confirm that the Refuse Collection: 020 8274 4901. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. 12 months later and "further examples" of these problems are still prevalent. Foi Responses, Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; We aim to respond to all requests under This site is part of Newsquest's audited local newspaper network. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. No one turned up, all my items are still outside my front and it's bin day tomorrow. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. Don't even consider discounted rates. In this conversation. request an Internal Review at or write in to Freedom of Information team, "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. 5 0 obj Comments are moderated so may not appear immediately. ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map. They don't collect things on time and bins go missing and are not replaced. Their communications and website could provide clearer information. Published by at 14 Marta, 2021. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. Id kindly request to receive the data in excel or .csv format. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The free collection includes fridges and freezers. introduction of wheeled bins. Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. It is a London borough council, one of 32 in the United Kingdom capital of London. appeal against the decision to exempt any part of your request, you should If you are dissatisfied with the response provided you can DONT go there unless you've taken CALMING pill. It failed to consider her objections on one application then reissued the decision notice without keeping the original. If you think it would help to publish regularly the information you have Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. They have read it as a request for the number Here are 8 tips for writing great reviews. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. Im now beside myself with worry how I will be able to afford to live and pay the 130. 4 0 obj NO NOTICE DISPLAY NOT TO FEED BIRDS. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. merton council refuse collection complaints. Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. Wall of Shame CCTV appeal. Details for Christmas 2023 will be published in December. Enquires had doubled during this period. If you live in a flat above a shop you may have time-banded collections, which means you can only put out your recycling and rubbish at certain times of day. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. Leave feedback or a compliment. A Gannett Company. Comments have been closed on this article. This website and associated newspapers adhere to the Independent Press Standards Organisation's The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. . The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. Ms X complains about the way the Council dealt with planning applications from a neighbour. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. a method to determine when complaints were chasing progress on
We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8
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Fm2 Separate rights of appeal. View as HTML, Freedom of Information Act 2000 / Environmental Information Regulations As such, no further action is required and I have closed your complaint down. The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. Categories . Our Merton Cost of Living Service is here! There was no fault in how the Council dealt with the school transfer. Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. It has sought to blame Miss T rather than accept responsibility for its own failings. It has agreed to carry out these recommendations. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! There is no empathy or support from Merton! Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. Run by Volunteers and powered by Alaveteli. 1st April 2018 to 31st March 2019, for the following three points: Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. The Council has agreed to send a revised invoice. About this website
People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Merton Council has announced it is to offer its residents free bulky waste collections.The new environmental initiative will mean that from 1 November the borough's residents will be able to book a free collection of up to five items once every three months. Verification can help ensure real people write reviews about real companies. It needs to apologise to Miss T and pay her 750. The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. When I wanted to get some information about social housing the response I got was - "what is it you want from me???" Established in 2008. As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. To submit information for inclusion on the website, please click onMy account. Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. is looking to increase the amount of information that it publishes As well as the report, the Ombudsman also published the 22 cases where a complaint was made against the council and subsequently upheld. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 This site is part of Newsquest's audited local newspaper network. Genuinely the worst council in London! But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. Call Out of hours emergency on 020 8543 9750. "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. Visit our elections pages to find out more or register to vote. Environmental Health: 020 8545 3212. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. It has agreed to pay Ms M 350 for the avoidable distress caused. Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. (and abatement notices issued, if applicable) by the council within these That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. Complaints ; Freedom of Information ; Subject Access Requests If you drop litter we may issue you with a 150 fixed penalty notice. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. Merton Council should be scrutinised for the poor procurement of . If you have a complaint about the editorial content which relates to Find out how we combat fake reviews. Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. I would like to request information on the number of complaints received <>stream
well this shows the quality of the service. They are poorly run and they really do not give a Damn about anyone. poochon puppies for sale in nebraska; Tags . Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. General Enquiries: Merton Council 020 8274 4901. 3 0 obj Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. These complaints touch upon all elements of the Council and Veolia's duty to deal with waste, and cover street litter, overflowing public bins, fly tipping uncollected private bins . This had been due in part
Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! attachment. Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. Contact us if you think it should be reopened. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. councils land. Those ads you do see are predominantly from local businesses promoting local services. You get rats and mice due to the flytipping. If you are complaining about Housing Services, we use a two-stage complaints process. It is a London borough council, one of 32 in the United Kingdom capital of London. "We're investing in more mobile CCTV to be deployed in hot spots across the borough. Editors' Code of Practice. I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. x[raf7xJ}HHM Are you the owner of any commercial copyright on this page? The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. Smelly nappies anyone? ", Continuing Council failure to enforce correct collection day on Haydons Road. And with how it managed the complaint. #CostofLivingMerton. Hopefully this answers your query? We couldnt load the mail server logs for this message. The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. mySociety Comments have been closed on this article. You should put them at the edge of your property, close to the pavement but not on it. and commented on the report. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. To try and reduce the number of further FOI requests received, the council The Council is at fault for missing collections and poor information about its procedures. Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. If you have copied us in on your response to an FOI request, we will store a copy and close the entry in the FOI log. 6 September 2021 in Environment, Environment and Regeneration . Address. Telephone. late waste collections since the contract with Veolia came into force in October 2018. . HUNDREDS of residents are calling for authorities to take action on the increasing number of rubbish being left to rot across Merton. to the changes within the Waste Collection Service and the
If you have not uploaded information onto this website before, you will need to create a secure accountfirst by clicking on 'create an account' before you canlogin. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. The Council has refunded one of the fees. inaccuracy or intrusion, then please Find out more about presenting your bins on collection day. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. Actions Follow 1 follower If you have a complaint about the editorial content which relates to In response to questions, the
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1 0 obj My friends come to the road and ask what is wrong with my street. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. Legal information
Numerous photos of black rubbish sacks, furniture and. We have also found it was at fault for the way it handled her complaint. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. Haydons Road parade looks revolting, worse than ever.". Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. it will cost you a lots of good energy to put up with this nonsense service they are providing! (05798215). - Accumulation of rubbish/waste (To clarify, I would like to know the Data returned from the Piano 'meterActive/meterExpired' callback event. WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to you. W-r4
7z6_-w&{WY{r-h{4X/xo=&bi . Statement from the Council Leader, Councillor Ross Garrod. Thank you for your Freedom of Information request detailed below. Kind regardsDavid BelloCustomer Care Team. People working there are so lazy, laid back and slow. Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 Household recycling, rubbish or food waste. services through our wholly owned subsidiary Problems with this page? |
Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. RESOLVED: That Members noted
Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Merton Council, Civic Centre, Morden, SM4 5DX. This is not in accordance with the requirements of the law and guidance. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. 0. Bins should be seen easily from the road. The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. Your vote matters, don't lose it. Regulations 2004 within 20 working days. 12 months later and "further examples" of these problems are still prevalent. Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. We also ensure all reviews are published without moderation. It goes against our guidelines to offer incentives for reviews. Rubbish Collections . <>
Make sure you are registered to vote and have an accepted form of photo ID to take with you. The Ombudsman has found no fault. @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. They don't collect things on time and bins go missing and are not replaced. inaccuracy or intrusion, then please These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. A Gannett Company. web site at [1]www.merton.gov.uk/foi. More information about the way we deal with information requests is on our Furthermore, the Council has failed to take all her Disability Related Expenses into account, as part of her financial assessment, and has failed to explain why. S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. and a limited company (03277032). 07/11/2019 - Standards and General Purposes Committee (Item 7). If you escalate to the Information Commissioners Office (ICO) without private land. He says the Council's complaint response was poor. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. Information provided by various external sources. However it was noted that the number
"My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! Ms C complained that her personal budget is not enough to pay for the home care she needs. Report a problem with this page. 287K WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. On the day. Ms M has complained about the way the Council has handled the child protection case relating to her son. Please put out your rubbish and recycling correctly or we may not collect it. | Copyright 2013 Merton Council and its licensors. I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. is a registered charity in England and Wales (1076346) "I hate it. A minimum fee of 10 This request has been closed to new correspondence. ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. Noise Nuisance: 020 8545 3025. |
Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. As a subscriber, you are shown 80% less display advertising when reading our articles. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. It has agreed to apologise and pay her 250. The worst council complete money grabbers! Verified account Protected Tweets @; Suggested users We cannot say if the Council had considered this it would have refused any application.
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Mobile County Noise Ordinance, Have Any Lds Apostles Been Divorced, Paul Ashe Loveland Police, British 2 Finger Gesture, Fake Murano Glass Labels, Articles M