Talk about the entire house being furnished and equsite to taste. The salesmen are helpful and work to get you the best deal. Because theres more there than meets the eye!! I can't take another day off of work to go sit and wait for them. IKEA is better. All items were in stock and after 4 days our furniture was delivered! With that said, BUYER BEWARE! She offered me 50% off on my delivery, and 10% off a future purchase. I have bought a great couch about 3 years ago, mattresses and kitchen furniture, and recently some gorgeous kitchen chairs. A Nice Associate (I mean it - Joyce Ruiz - the lone star u see for the review is for her) was kind enough to help us show around the different beds and their packages on the floor. The next day, I opened the boxes and found two pieces broken. I was supposed to get a phone call but never did, no apologies from the person answering the phone. "I will make some calls and call you in the morning," says Johnathan. Still no resolution as I am waiting to hear back on when and how they are going to fix this problem. The cons: Some complaints about durability and delivery in some instances. I came to Value City to see what they had and ended up with such a pushy and aggressive salesman that I never even got to try out mattresses or look. New furniture arrives. THIS. He is our new go to guy! I will be forwarding this review to everyone. The pieces are sturdy, attractive, and well made, and have survived another move since then in perfect condition.. The man that helped us was very nice and took the time with my husband and I. I didn't realize how big of a selection they have but it was nice to see such a large variety of furniture, check them out not bad ! I haven't had to order anything from them, so I can't comment to that. Which now, she also stated they don't have credit application. When I'm not furiously typing on my laptop I'm most likely trying to whisk up the perfect matcha drink or admiring dogs on Instagram. Lawrence was very kind and took great care of us!! Guess we should have just been looking at it instead?? Visit the brands store locator feature on their website to find a local store nearby. The company called and said one item was on back order so the delivery date was pushed back until 12/2. On December 6, I received a wardrobe. They are not worth your hard earned money. As the brand evolved throughout the 1900s and 2000s, the brand was passed down to each new generation of Schottensteins. The cons: Some problems with durability reported. That is strike three. There are other furniture stores. My boyfriend and I came in Value City Furniture in Gurnee Mills a few months ago. File a complaint. Mr. Smith didn't give me his bosses information nicely. No one made any effort to offer me a discount, or anything to placate me. Like I crossed a witch without knowing it and she's like "Angela - you will be pushing 30, single, you will spoon your 70 lb dog at night like it's not weird, and no piece of furniture will EVER be delivered to your house without incident. At 7pm on 11/22, I call to find out my item is NOT at my local store but still at its original location. Three weeks later, a very polite technician looked at the crime scene and concluded that it wasn't actually my fault. She also basically said it was our fault for signing off in it when we picked it up! My boyfriend and I had just bought our first house, so we needed furniture for every room. The driver and helper didn't even know what we had, I thought reading an invoice was apart of their job and they were going to put the wrong legs on the couches if my wife didn't stop them. After that we went and picked it up from the customer pick-up dock out back. So, youre thinking about stocking up at the brand for all your homes needs. I was going to come back, but after this experience. 4300 E 5th Ave, Columbus, OH 43219-1816. Still a 4 star experience on my second smaller purchase. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. We called and they said the sofa "fell off the truck" and they may be able to deliver another one sometime the next week. The pros: Affordable mattress options including name-brand varieties. Tuesday morning (11/26) I go to VCF to ask in person since I get the run-around on the phone. We ordered the table and all of that was fine, but we opted to pick it up ourselves to save the money. I am third generation customer for VCF and the experience here at West Broad Street store has tarnished my business relationship with this company forever. Please be sure to read all fine print. He's very patient and answered all of our questions. She had the nerve to say I am a confused individual and I let her know I was in a car accident and sustain severe injuries this why I asked for temporary accident payment waiver and she showed no empathy toward me and no compassion at all. Mays started six games at the end of the season and averaged 15.3 points and 8.3 assists with just 1.7 turnovers per contest. I called to see if it was missing the connector part and the lady said no this set doesn't have a connector. Needless to say, I did end up buying a new bed! Sounds like a dream? "Oh, Johnathan started his vacation today. I received a gift from a family member Just your average run of the mill furniture store. That's not my problem that you can't figure out what to do faster, I informed customer service right away. I also purchased my mattress from here. Not one of the 3 acknowledged we were there! Instead he sent messages through the women working at the front. I will shop there again soon! KMAN News Director and host of In . Your follow-up is terrible. I call again, get someone else who tells me they are "tearing the warehouse apart attempting to find my item and will call me on Friday (11/22) morning to schedule pickup. This store needs a lesson in customer service, huge disappointment. I plan to contact corporate and continue leaving reviews until we get our money back for this couch. So, I asked to speak to her boss and she said he is gone for the day and is off Sunday as well. This was told to me by a woman in the back office. We hope weve answered any questions and curiosities you may have about the brand. They went above and beyond . He refused to help me and was taking the customer satisfaction to the lowest level. This is the second time in a week that they have been here and I still don't have the furniture I bought. With over 30 options to choose from, recliners start at just $399 with both power reclining and manual options. I only wish I could post a pic so you could see for yourself. Really. The next day, I opened the boxes and found two pieces broken. In fact, I believe the furniture w Value City Furniture Promotions & Discounts, Value City Furniture Mario 6-Piece Dual-Power Reclining Sectional, Mario 6-Piece Dual-Power Reclining Sectional, Value City Furniture Pasco Power Lift Recliner, Value City Furniture Posh Dining Table Set, Value City Furniture Artemis Marble Server, Value City Furniture Dream Plus Soft Mattress, Value City Furniture Dream Relax Firm Mattress, Wide variety of furniture for every area of your home, Dedicated to diversity and inclusion in the workplace, Personalization and customization options. After reading some of the horror stories of their delivery, I was expecting the worst. "Oh you wanted the slat, too?? Having the space to accommodate your large family or friends comfortably is the name of the game with this company. So we asked if they could deliver it to our new address for free since it was not our fault that we couldn't pick up. So yes, you might be paying less for what appears to be a nice piece of furniture, but it will not withstand the test of time. She is rude and was very condescending towards me. No accountability and no apologies leads to no service! They had no idea that there was a problem with our original furniture. The company has evolved to include over 120 stores and 4000 employees across the US, and its not hard to see why theyre a fav amongst competitors. On 11/13, I receive a call from VCF regarding they have one of my item in stock, at a different location in St Louis. There was one guy there to help my dad and I load it into a truck. Get another truckwork a few extra hoursfigure it out! They even took a picture and sent it to our daughter, so she could see it. We had coordinated picking up our dining set while we had our moving truck going to our new house. From 231 reviews and 3.8/5 stars, one happy customer wrote: I was looking to purchase furniture for my Moms new space. With the Artemis Marble Server, you can transform your drab dining room into an area of elegance where you cant wait to entertain. The sales people are alright, your average sales people really. A link has directed you to this review. After two great purchases, we made a third. My salesperson Trudy from the Naperville store was so knowledgeable about the product. DON'T. Which clearly brings to mind the old bromine "a bird in hand". Similar to the brands shipping policy, when it comes to returns or exchanges there are a few protocols which vary depending on how you received your order. There are a few different options when it comes to receiving your order once it has been paid for. I purchased a sofa at Value City Furniture -- the two-piece chocolate bonded leather sectional called the Austin for $1089 total for the sofa to be delivered inside of my apartment. We found a really great one with expandable panels for $350 which we thought would work great in our small place. #1 rated online furniture store, Wayfair. Book 7 Days City Hotel, Ukraine on Tripadvisor: See 10 traveler reviews, 19 candid photos, and great deals for 7 Days City Hotel, ranked #21 of 45 hotels in Ukraine and rated 4 of 5 at Tripadvisor. Stomach. I told them I wanted the couch delivered but I wanted to speak with the manager, as I was hosting Christmas at my house (something I had discussed with the original saleswoman) and now had half a sofa. Never again. Whatever you do, DO NOT purchase your furniture through acceptance now. For a great deal and excellent service go see Linda !! This third purchase, a blue sectional, was the first time we had a problem with a piece of furniture that we needed to resolve. Two hours later, I still have not heard back from the manager. I want the filthy display model that everyone has been sitting on, spilling on and kids have been jumping on, in my home. They are committed to diversity and inclusion in the workplace while supporting social causes such as Habitat for Humanity and the Make-A-Wish foundation. Do not shop here! Buyer beware. We were going to simply ask for an exchange without a fuss, but the general manager refused to deliver a new item for free. As long as the 10/10 date is honored I might give VCF another chance, stay tuned. In addition to mattresses, customers are keen to furnish their bedroom with a new bed or bedroom set. It would have been cheeper if I made some furniture and it might have lasted longer. TVs at best by. He saved me $164 on shipping, he told me to just rent a truck for 19.99 for 72 min from home depot. Unsubscribe easily. I know every business has it's shining moments, and it's not so good ones. I Will be sending my friends and family to her for sure. After we decided to just show ourselves around one of the associates that just gawked at us said hi and told us "feel free to look around". ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Value City Furniture Customer Service. I would give this zero stars if I could. I write this review with honest words and a very sad heart. Why sad? Finally someone answers, says they know what I'm talking about and the other guy who was helping me is with another costumer and will call me back as soon as possible. Find out how we combat fake reviews. He really wanted a ssle, especially after I told him that we were not leaving until we make a purchase. Fine. I called customer service. Halls with different temperature of air, 6 pools, 12 baths and saunas, snow and salt room, the . I called the company June of 2018 to explain to them that im having the same problem with the the left side sectional couch once again. I had looked several places for a new recliner, but was reluctant to visit this location. NILES, ILLINOIS -- The Double Discount Guarantee at Value City Furniture is not a guarantee at all. See how it all works here. Also, I'll hire a lawyer because you don't want to cooperate, but I will not pay for a wardrobe that is not usable. WTF. We found a fun blue one and purchased it as well as a few kitchen chairs. We let him know we were looking. We recently purchased more furniture from another place and it was an easier process STAY AWAY!! It wasn't there and Andrew didn't schedule the pickup like he and my receipt said it did. Value city had to come replace the left sectional couch several times. I came in to shop for a mattress. They delivered it on time and did an excellent job of installing it where we wanted it. While Value City doesn't have explicit outlet stores, they do have clearance deals to choose from both online and in their various stores. We've had issues with them from the time we placed our order. TSUNAMI is an unique Dnipro hotel which unites luxury Hotel, SPA- and Fitness centres. This is a 3 to 4 star store but I guess people sometimes have issues when it comes to delivery and pick up. Beware !!!! I refuse to let the Gurnee management be my last stop in resolving this issue. Heres the lowdown: Youve made it to the end of this Value City Furniture review. Remind you my warranty ended May of 2018. With options starting at under $300, VCF's offerings are quite affordable versus many furniture competitors. I had to wait over a week to have my items delivered and when they delivered my items they did not deliver my chairs. Delivery can be pricy. So of course I'm always a little skeptical on having people come to the house and fix things when my husband isn't home. Value city had called to confirm the delivery of our remaining furniture to be delivered Thursday may 28th, the Sunday before as well the night before. They packed up all the wrapping and were in and out before I knew it. If you use one of these and buy something, Slumber Search may make a small amount of money. I go into talk to my saleswoman who was off that day so I tested the other mattress' to see if anyone of them was to my liking, well needless to say none of them were so I was gonna call my saleswoman the next day she worked. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. She said that's fine, but I had to go to the store to cancel. Date of experience: April 13, 2023 Dennis Nevills 1 review US Apr 8, 2023 Linda Lary Linda Lary The customer service over the phone is HORRIBLE.. The wife and I stopped here looking for a coffee table and end tables. He was quick, clean to pick up after himself and very nice! Made from a charcoal-colored polyester, this sectional will blend into any home decor theme. I call back, multiple times again until someone answers. Connie. 1. Look like I purchased it from the worst dirtiest ill kept second hand store. I refused and said it was not my mistake and that it was Eric's mistake to have placed the wrong model - VCF should deliver it to me at no delivery charge. They had a piece in my budget and when I asked them they said, it's display piece and I have come back after Memorial Day if I really want it. Very knowledgeable and a great experience. Pay that extra $100 and go to Ashley instead. This is not a joke! Avoid this store. Guess we didn't fit the mold for who the assist! 2. I had heard that service was sketchy, the selection was just ok, and people had problems getting delivery or pickup scheduled. Did I mentioned that I was at work, strike two. I'd rather go to ikea and put together my furniture by hand without any manuals than deal with any of the team members under this branch. They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. Value City Furniture 107 complaints 26 resolved 81 unresolved File a complaint to Value City Furniture Value City Furniture contacts (added by reviewer) Phone number +1 888 751 8552 Website www.valuecityfurniture.com Category Furniture View all Value City Furniture contacts Most discussed complaints Well we gave you the box spring!" Visit a Value City Furniture When they dropped off the furniture I immediately saw some of the damage and the delivery man refused to put it back on the truck because he was dressing his Sunday's best and he didn't want to get dirty I am assuming. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The ottoman that we bought was defective, so they brought us a new one with no questions asked. Finally called. Seriously, if you buy from VCF you are taking a huge risk. Past tenets have lived in this apartment house and they have done this. Contact Information 4300 E 5th Ave Columbus, OH 43219-1816 Get Directions Visit Website (888) 751-8552 Business hours 8:00 AM - 5:00 PM 1.16/5 Average of 389 Customer Reviews Start a Review. 3. He kept giving me lecture after lecture on only one brand and never let me try anything out or even consider purchasing one. Loving our new couch and I would definitely buy from here again! Only after couple of hours we found the screw up.
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