In some cases, we use your personal information to contact you or to provide information to you, such as to send newsletters to you that you request. Same here thought it strange because my wifes hit our account today. Hand off your taxes, get expert help, or do it yourself. It took mine two weeks after santa Barbara had it. These companies do not have any independent right to share this information. You can contact them SBTPG, toll-free, at 1-877-908-7228 A California resident can empower an authorized agent to submit requests on his/her behalf. All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. Statutory category of personal information (PI), Categories of third parties to whom we disclose the PI for a business purpose, Categories of third parties to whom we sell the PI, Marketing and Promotional Communications, Compliance, Fraud Prevention & Safety, Create Anonymous, Aggregated or De-identified Data, Personal information that we collect, use and share (offline, in-person, and telephonic interactions). I've tried contacting the irs, turbo tax, and tpg and can't get through to anyone. They just keep saying to fill out some form and get it notorized and send it back to them to get a new check issued. When the IRS states, refund sent, thats when it is intercepted by Santa Barbara to deduct the fees, then they have 5 days (according to the IRS) to deposit the What is a Refund Transfer? to receive guidance from our tax experts and community. Does santa barbara bank receive funds the day before your suppose to receive your refund? Hopeful that you will get your money soon! MUFG Union Bank NA - Arcadia Branch. You can also contact the IRS at 1-800-829-1954 to initiate a refund trace. The other one I spoke to hung up on me, I'm not trying to be rude to these people either, it's the questions I'm asking. Ask questions and learn more about your taxes and finances. I'm trying to set up direct deposit on my greendot card. As a stakeholder in the electronic filing industry, we endeavor to promote integrity throughout our program and to be a sound steward in the e-file process. 2 Overdraft protection Just hit "1" and make them call you back. California law classifies our use of these services as a sale of your Personal Information to the companies that provide the services. You can contact them SBTPG, toll-free, at1-877-908-7228or go to their secure websitewww.sbtpg.com, https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service, Dont use them!!! In February, my refund was released from the IRS and sent to TurboTax. I am having the same problem and have hit a wall dealing with people. This is because we allow them to collect information from our website users (e.g., online identifiers and browsing activity) so they can help serve ads more likely to interest you. Scan this QR code to download the app now. WebTaxpayer Alert: DO NOT VERIFY YOUR OWN CHECK Check cashing institutions will not cash a check that has already been verified WebEnroll with TPG - complete the enrollment application through your tax preparation software or software provider's website. I've done this already, but to no avail. We understand tax is a complex business. If you elected to pay your tax preparation fees separately the fees will be drawn form your bank. NEVER in my entire life of filing (Im 30) started at 18 has it ever been beyond the deposit date that I received them from the IRS or Santa Barbara. New Member May 31, 2019 5:10 PM. I will not be using TurboTax again. They are holding refunds when their website clearly states they do not do that - clients are receiving refunds on time and they even hung up on me twice. You can track your refund at the Santa Barbara website by clickinghere. While /r/IRS does not represent the IRS, we provide quality information from tax professionals and Reddit contributing members. This place is insanely shady. For purposes of this section, Personal Information has the meaning given in the California Consumer Privacy Act of 2018 (CCPA) but does not include information exempted from the scope of the CCPA. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return. We use information you provide on an aggregated basis to do such things as operate our site, enhance our site, and to better understand the profile of our online audience. I filed my taxes through TurboTax in January 2022. Santa Barbara Bank intends to keep your refund as long as possible so that they can invest it and all the others it is stalling. As a California resident, you have the rights listed Today I got the phone number for the bank and called. Once the IRS has released your funds, you can log in to your temporary account at SBTPG to see the status of your funds. Yet in some cases, which seem to be more than not, they withhold the remainder more than the 5 days, and unfortunately they have poor Customer Service. If you elected to have your tax preparation fees deducted from your refund, it will be taken before the funds are sent to your bank. I even checked to see if I was issued a TurboTax Prepaid Visa just in case the funds were somehow deposited there (mind you Ive only EVER elected direct deposit into my own bank accounts) but nope, moneys not there either. Building on a legacy of nearly 20 years of industry leadership and superior customer support, TPG, in cooperation with our banking partners, provides fairly-priced, quality financial products. https://help.sbtpg.com/hc/en-us/articles/230418728-What-s-the-status-of-my-2019-refund-. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. We'll help you get started or pick up where you left off. I started the investigation in late February of this year so it hasnt been too long. In addition, I have filed a claim/complaint with the Consumer Financial Protection Bureau. My ddd is 3/9 from irs so when do I suppose to receive my money from the bank, If you chose to have your fees deducted, you can check with Santa Barbara Tax Products Group. All rights reserved. You have clicked a link to a site outside of the TurboTax Community. Located in San Diego, TPG was established in 2010 upon the sale of the Santa Barbara Bank & Trust Tax Products Group. An individuals physical characteristics or description (e.g., hair color, eye color, height, weight). Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. If your expected refund amount is $4,507.00 enter 4507). of course, unless you never receive it at all. Pay for tax preparation with your tax Like many companies, we use services that help deliver interest-based ads to you. Any information relating to a persons current, past or prospective employment or professional experience (e.g., job history, performance evaluations). Tax Pro Fee Advance. If we are going to use your personal information in a manner different from that stated at the time of collection through this Web site, we will notify you. Once the IRS, To check your refund status with SBTPG click. The categories of sources from which we collected Personal Information. Refund Advantage Tax Refund Services was built with the tax professional in mind. Does santa barbara bank receive funds the day before your suppose to receive your refund? Did they send you a cashier's check or just deposited that into your account? However, we are don't have access to your refund situation. which third party bank did my refund go to, **Disclaimer: Every effort has been made to offer the most correct information possible. See disclaimers below for state restrictions. Refunds may be delayed even longer for other reasons. As of today, I have filed complaints with the BBB against Intuit-Turbo Tax, Santa Barbara Tax Products Group, and Green Dot Corporation (SBTPG parent company). IRS told me the refund should be funded to Barbara bank on Mar 1. By clicking "Continue", you will leave the Community and be taken to that site instead. In the Refund Advance (apply for an advance of the IRS refund) section check the Check to select Refund Advancecheckbox. Real experts - to help or even do your taxes for you. For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/, Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-InformationOn this page you can also scroll down and click on Submit a request. Audio, electronic, visual, thermal, olfactory, or similar information. Enroll with TPG and get the resources you need to attract and retain clients. At first, I was told to contact Greendot Bank (which I've never even heard of, and to no avail, they would NOT assist me because I didn't have an "account number" to give them, DUH). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I'm having the same issue. If we know that you are younger than sixteen years old, we will ask for your permission (if you are younger than thirteen years old, we will seek your parents/guardians permission) to sell your Personal Information before we do so. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; We believe it is necessary to share information in order to investigate, prevent, or act regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Web site terms of use, or as otherwise required by law. Correction of Personal Information; Opt-Out Right. For anyone who either got the loan, and/or are having their fees taken from their refund, Santa Barbara is currently processing a batch of refunds. Santa Barbara Tax Products Group- Holding Tax Refund and Will not respond, https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. Calling us toll free at: (888) 597-0090. 5Auto Collect is an optional service provided by Santa Barbara Tax Products Group, LLC. June 6, 2019 1:14 AM. You can request a copy of the Personal Information that we have collected about you during the past twelve months. WebThe bank application will remain locked until Santa Barbara TPG sends a response. How Pre We are aware that this is a difficult situation for you. I m hoping it will be in our bank tomorrow since the day my file was accepted was on a holiday Feb 17 so I figured its gonna be one day late, Hopefully we all get it tomorrow I have been stressing all day about it lol. Tpg shows a check supposed to have been issued but I have since moved and did a forwarding of mail but still nothing. Ask questions and learn more about your taxes and finances. Here is the link to the State of California Office of the Attorney General, and the form you will need. After 3 days hours of being on hold, speaking to TurboTax, who's support originally sent me to CreditKarma, who had me create an account for my deposit to be dropped in, until it didn't show up and i had to start over.also being told there were no systemic issues with held refunds. We had no idea there was a third party involved in getting our refund. Funniest thing is they say they send We do not intentionally collect this information but some of it may be revealed in identity data or other information we collect. Did you finally receive yours? Why is my federal refund on hold with Santa Barbara Tax Products Group (SBTPG)? Information you provide in applications or other offline, in-person and telephonic interactions.
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