Change of address or full refund. Hi Ivonne, Thank you for taking the time to leave us a review and bringing this to our attention. Do not order from them. I did not understand that since there is a company in US. The item missing was part of a set, so after getting a refunded I ordered it again and it arrived fine. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Today, I received the boots. If you return via the portal, it can take up to 3 days for your return to arrive to us and, up to 7 days for your refund to show in your account depending on your bank's processing time. Also, they won't refund the cost of shipping to me in the first place, with the incorrect shipping speed. I can't see the refund on my bank statement? If you do not want to consent to this use, please do not contact us other than by email. We do not have the ability to place an order on your behalf. I want all my money back, Hello, I have received an order from you where 3 items are missing and 1 item that has been included was something I didn't order. It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description. I explained that the wrong size was sent and want to send it back. I urge you to check the reviews before ordering from this vendor and if you know like I know, you will not order from them period!!! includes Click and Collect services as well. Your return gets processed by our returns team and your refund is then processed. Thank you, take care. x. I had an issue with my return and Nikki S. was a great help! Take care x, Jayne helped me so quickly with my query! I have been told to wait 48h, then 5-10 working days, then another 48h, then another 5 days each with someone new in customer service and NO ONE is helping or resolving this issue. Update 09/02/2023:Thank you so much for confirming this information, I really do appreciate it. This old address is an hour and a half drive away (the other side of the country) and we're also suffering the COVID pandemic meaning travel is limited to essential only. I want the amount I payed to be returned. Extra 10% off New Arrivals Nasty Girl Promo Code. Everything was fine until about two hours into the evening. I purchased a pair of boots next day delivery on the 3rd of December at 9.10am well before cut off for next day delivery anyway they failed to deliver and said they had issues with getting orders out yet still advertising next day delivery so they were capable of sending a replacement out but did not and refused to refund. They have no real customer service just a bunch of people leading you to the next. Disgusting business let's put them out! Received an item with a slight fault on it, was offered a partial refund for if I could fix it myself. There is no address or phone number and Nasty Gal customer service number +1 805 301 7002 Nasty Gal phone number +1 805 301 7002 the only way to connect with them is via their customer service email. When did you go so downhill as a brand? The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. One, I didn't want to return my order and 2, my money is not in my account. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. We work very hard on a daily basis to ensure that all of our customers receive the best possible service on a daily basis, so it's always great to receive feedback such as your own.I hope you have a lovely day.Take care,Nasty Gal x. Karen E was extremely helpful when enquiring about a return, made the process straightforward and pleasant. AGAIN, in a size 6! We really appreciate your feedback. A matter that should be straight forward has become so trivial. Hello Sophie,Thanks for getting in touch and taking the time to leave a review, it's great to hear that Jayne Y was able to help you via the chat in regards to your missing order and was able to get the issue resolved, I'll be sure to pass over the feedback.Take careSamantha. You'll get an email once we receive your returned item. For the delay in receiving your order, I can see our customer services team have given you a free express shipping code for your next order with us and a refund has been issued for your shipping fee where by no later than the 16th of February, this would have cleared back into your original payment method account. The halter tie at the neck also broke in two. And boohoo. Refunds are sneaky things and can show up in a couple of places: 1. So lovely and understanding! Verified as valid. Under the consumer contract regulations I have the right to cancel an order within 14 days. I ordered a USA size 10 boots and received a size USA size 8 instead. why is only one item refunded? If you dont have your order number, log into your account here and then go to 'Order History'. I dont need to wait when it says 4-7 days shipping. see attached screenshots of purchase invoice, email and returns QR code, Desired outcome: Wow. If the carrier was unable to deliver to your address, try using an alternative delivery address! I ordered clothes for next day delivery it's been three days now and there still hasn't been any scans in fastway, is my package missing? The first thing to check is have you had your dispatch email? The company specializes in the provision of fashion styles for young women. No reason as to why I'm still waiting for 50 when they received the boots so long ago! Make sure youve entered it in the Redeem Gift Voucher box at the checkout. Then i look at the site and they have no phone numberscreams scam. Retailer website will open in a new tab. Select your preferred return option (Print returns label at home or in store options). Thank you, HI Naomi, Thank you for your review. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. Replies to negative reviews in < 24 hours. Still cant see it? I will be sure to pass on your thanks. EVRI QR code : H00JVD0002464799 I am asking you to please refund my money in the form of a check. Please rest assured that we remain committed to the best possible service for our customers. First and foremost, I would like to inform you all that Ive placed my order online on November 29th and did not receive my items until December 16th. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What a disaster of a company. We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your dispatch email. blocking them. I'm glad to hear that Ellie from our Customer Services Team was able to assist you. That date also came and went with no changes to the status of the package. Bad quality, bad service and bad experience. I ordered a snowboard jacket and pants. Download the app for an exclusive extra 20% OFF*. Just click, If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. I will be sure to pass your kind feedback over to her too.Have a great day and take care, x, my item was Over a week late arriving, I messaged and received a reply straight away from Greziel to say my item had been lost and they would send me a new one straight away, I was very happy with the service, very quick easy and simple, thank you nasty gal, Good Morning Han, Thanks for getting in touch and taking the time to leave us a review. I am sorry to hear your order is not yet with you, however I will be happy to help with this.I can see a date has been provided by our customer service team. This comment was posted by a verified customer. Over 28 days? If yes, then it's on its way. I tried filing a claim through FedEx and the said "The tracking number that you entered is for a FedEx SmartPost shipment. Just click the link here and follow the steps below. - AGG01743-152-12 This shouldn't be the case if we have made an error, so I do apologise for this. I don't know what to do to get my refund from NastyGal. Email sent: Oct 24, 2022 12:02pm. Never order again. Return Not Refunded - Need a quick answer? Select your preferred return method and get your trackable returns label, just follow the easy steps above. If you do not receive notification that we have got your parcel at our warehouse within 28 days of sending it back to us, please give us a shout on the Contact Form. False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. Customer service is not helpful at all. 3. Nastygal continues to respond telling me to allow more time before I can get a refund!! Code. I have 3 missing package from FedEx! Nasty Gal is an online fashion retailer in America that was founded in 2006 by Sophia Amoruso. If you're unable to locate your refund, have a look at the date you placed the order which was the 2nd January as it does sometimes show up there. This is the correct refund that has been processed. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. Your negligence led to my items missing in the first place and your inability to reply to my contact attempts is what has led me to go to the lengths of even posting this review. If your delivery date has passed, please get in touch by going to the 'contact us' tab. Make sure you keep proof of postage! If the carrier was unable to deliver to your address, try using an alternative delivery address! Please note, you won't be able to select Apple Pay if you've applied a gift voucher. They said this couldn't be done either. They have excellent customer service and my package was beautifully packaged. You will need your order number and email/last 4 digits of your phone number to access your return options. Status: Dispatched Make sure you have Apple Pay set up on your device; then all you need to do is add the items to your basket, choose your preferred delivery option, and when you reach the checkout stage, select the Apple Pay option as your payment method. I hope you enjoy your order and have a wonderful day - x, I ordered a pair of what was supposed to be leather sandals in the Jan sales. x. Youll need to place another order or return any unwanted items. I understand you've said the order was placed on the 9th of January and since, you've been advised to allow longer for a resolution on the matter and have received no results. Hello Megan,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Katie, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Katie.Take care,Nasty Gal x. I contacted Nasty Gals customer service over an item I received that ended up being faulty. I was told yesterday it was dispatched but fast way have not received it I'm wondering is it missing? Raja was super nice and totally knew what they were doing : ) Would recommend, Hello Maybel,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Raja, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Raja.Take care,Nasty Gal x. I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. You can track your order at the top of this page using your order number from that email. They weren't leather and too small, poor quality. You can choose what you want to hear from us! But my order arrived in the Irish hub on the 4th of December so the storm will not have effect the delivery from then on. I was helped via virtual Chat by Jayne Y and she was brilliant. Lazy company, Hello Avery, Thank you for taking the time to leave us a review and I am sorry to hear you've yet to receive your order. I can't see the refund on my bank statement, Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement. As the tracking for your order hadn't updated as recently as we'd hoped, this would mean the courier is having trouble processing the order for delivery and which explains the delay in receiving your items.When an order doesn't arrive when expected, there is a certain timescale we must allow for the courier to resolve any delays and to carry out delivery as planned, which is why you've been asked by our customer services team to allow longer for your order to arrive. X. Why wasnt it specified on the order page? The total amount was 847.00 . ITEMS SHIPPED OR MY MONIES REFUNDED. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! She threw in a joke, too, which set the tone for my day. You will need your order number and email/last 4 digits of your phone number, select your preferred return option (Print returns label at home or in store options). We need to allow this timescale for the courier to investigate this. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. Hi Yessi, Thank you for taking the time to leave us a review. I do NOT recommend Nasty Gal. I'll make sure your kind words are passed on, as I'm sure they will really appreciate it. "Hello from Florida! The carrier was unable to deliver your package. I am outside of the returns policy, can I return? Your feedback is very much appreciated.Have a lovely day - Dean, Information provided by various external sources. Hello Christina,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. They would now intentionally be sending this package to the wrong address. Hello Anneliese,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Shay, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Shay.Take care,Nasty Gal x, Karen E was an amazing agent she resolved my issue within a minute and provided excellent customer service - thanks Karen E, Hi AlishaThank you for this great review. Hello Chloe,Thank you for getting in touch and for taking the time to leave your review.I'm sorry to hear that an item recently purchased from our brand was received in a faulty condition. returned items only one refunded no one to contact to what happened to the other item which is packed all in the same bag. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. 3. Just telling me they've passed me to the 'relevant team'. I want a discount for my horrible purchase which is completely damaged and not sellable, Please refund 41.30 to my account, many thanks, Order#gus106141775 - items missing from shipment, ITEMS SHIPPED OR MY MONIES REFUNDED. Additional taxes may apply according to local legislation**. The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). When returning a parcel please follow the process below. Both my dress and my cami tank top came broken. I have a very similar issue. It's not worth it. Your cookies are disabled. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I am sorry to hear your order is not yet with you however I will be happy to help with this.You can find our contact details on our website in which our advisers work 24/7 to assist with all matters so I can assure you this is not a scam and please reach out to them here with your order number: https://www.nastygal.com/gb/page/contact-us.htmlKind regards x, Information provided by various external sources. It's that bad. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). - AGG06869-440-24 Would give 5 stars but half my order didn't arrive. Please refund 41.30 to my account, many thanks. Take care x, Wow what an easy and helpful on line customer care service. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. I am very sad to say I ordered items of clothing on the 29th of November 2019 and they were expected to arrive on the 4th of December. This review was chosen algorithmically as the most valued customer feedback. If you are planning on wearing this dress dancing, my advice is to bring another outfit with you in case. Nastydress looks like a modern cloth-shopping website, the orientation is easy. It took a month to arrive. Once you have processed your return in the portal you're ready to post it off! I have no choice if not resolved but to file a dispute with my bank. I was never able to successfully change it. Need this to be found and shipped. Help future customers by talking about customer service, price, delivery, returns & refunds. Find out how we combat fake reviews. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. P.S. The whole process was very quick and simple. I am so upset and angry to go through this days before Christmas. I had to return the boots because the boots could not fit my daughter and a replacement would not have arrived in time for my daughter's H.S. Don't worryyou have options!
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