Hounslow residents are being encouraged to come together with neighbours, friends, and family in celebration of the Coronation of King Charles III and Queen Consort Camilla. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was maladministration by the landlord when handling the residents complaints. The council should determine your complaint impartially. Make a complaint or comment. You can find your councils website on GOV.UK. How to Deal With Neighbors That Complain About Everything This is usually at the base of the trunk or main stem of the trees or shrubs in the hedge. Within its response, the landlord acknowledged that the resident initially raised concerns in 2018 and then further concerns were raised throughout 2020 and to date. Your neighbour can cut any branches that are overhanging into their garden as long as they only remove the bits on their side of the boundary. If you still cant agree, you can get help from a mediator - this is someone who doesnt know either of you and is trained to help people resolve disagreements. In its response of 29 May 2020, the landlord told the resident that: there were complex issues relating to GDPR so it was unable to discuss matters relating to the neighbour. He said he was concerned about calling the Councils Enforcement team as he did not want to jeopardise his or his familys safety. Theyll indicate where the boundary is and might say whos responsible for the tree or hedge. It is noted that it made 24 visits to the property between 28 August 2019 and 12 March 2020. We got fobbed off or ignored by the council being told it was his right, they couldn't make him homeless. Hounslow Council Phone Number | Call Now & Shortcut to Rep - GetHuman the landlord should work with other agencies and service providers in order to determine the best course of action to take in order to resolve the situation. acknowledge these issues in its complaint responses. You can find your council's website on GOV.UK. More information on the cookies we set can be found in our cookie policy. It stated that it would provide an update by 24 March 2020. It is clear that the resident started complaining to the landlord as early as March 2020. If it is, then councils can order the owner of a high hedge to take action to put right the problem and stop it from happening again. Resolving neighbour disputes: Overview - GOV.UK 7 Bath Road. You can send your complaint to the council by post or email. Hounslow London Borough Council elections - Hounslow Council in London, England is elected every four years. Problems could include, for example, if you think a hedge is too high or branches from your neighbours tree are overhanging into your garden. Visit Contact Page. If you and your neighbour disagree about a problem with a tree or hedge, its best to try to resolve things informally. London Borough of Hounslow delayed in assisting a homeless man with mental health issues finds Local Government Ombudsman, Dr Jane Martin. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. If they are failing to respond to your complaint then go along to the next surgery of your local M.P. If you have tried and failed to resolve your neighbourly issue by talking to your neighbour you can approach your local council. Provide the Ombudsman and the resident with further details in relation to its statement that it will explore securing a permanent move for the neighbour as referred to in its 8 April 2022 communication. Hounslow House. On 18 March 2020, the landlord advised that the matter will be investigated as soon as possible and asked that the resident to be sure to record incidents in diary sheets in the meantime. Numerous emails were exchanged and multiple visits to, the property were carried by the landlord between 31 July 2019 and 10, that it had spoken to the neighbour about the noise concerns and. Police and council can't stop noisy neighbour. Digital Spy Phone. Before you cut a tree, check if its protected by a Tree Preservation Order. Hounslow councillor criticised by standards committee Clearly explain: Stick to the facts and give all relevant information to back up your points. Therefore, from March to June 2020, apart from contacting the resident to discuss the issues and asking him to complete diary sheets, there is a lack of evidence to demonstrate the landlord properly assessed or investigated the residents reports despite agreeing that it would. Check if you can get help with legal costs. For action to be taken in response to noise nuisance the landlord must first satisfy itself that there is evidence of this. Breaking the abatement order can result in fines up to 5,000 or up to 20,000 for a factory or business. This Investigation will not consider the landlords handling of the events in 2018 as they were not raised as a formal complaint until March 2020 which is more than six months after the events occurred, as the Ombudsman expects formal complaints to be made within a reasonable period of the matter arising which is usually six months. Where a tenant at risk has a support network the HO/HAO should always seek to involve the support agency or advocate in order to assist the tenant in the process. There are different ways to deal with the problem depending on who owns the tree or hedge. Now the whole street can enjoy my bass. will write to the resident to explain why. , and in accordance with its ASB policy, above at point 2, for it to take this action to resolve the issue in the absence of evidence to support the noise reports. . However, not all of the actions were progressed in a timely manner and there is no evidence to show the landlord followed through with some of the actions in its plan. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Complaining about your neighbour This advice applies to England If your neighbour is noisy or stops you feeling comfortable, try to discuss it with them if you can. The landlord did not log a complaint when the resident requested this in March 2020 showing it failed to follow its complaints policy. We will deal with these as part of the Councils day to day business, rather than through our complaints process. The landlords antisocial behaviour (ASB) procedure, states that reports of noise should be investigated by the landlord if it cannot be resolved informally by the resident. Are you the owner or occupier of this domestic property? I unpacked my pioneer home cinema unit just now and am blasting Def Leopard love bites so loud my ears are bleeding. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbours enjoyment of their home and/or its garden or yard. From ground level. By the landlord. Advice can vary depending on where you live. So can your neighbour. The document detailed the reasons for the referral as due to allegations of anti-social behaviour from residents. The legislation doesnt set a specific height. the landlords handling of the residents reports concerning antisocial behaviour from his neighbour. The lease started on 10 July 2017. If that doesn't work there are other ways you can ask them to stop, for example by reporting them to the council. Although most of the district lay within the London Borough of Hounslow, some parts fall within the London Borough of Richmond upon Thames and the London Borough of Hillingdon including Heathrow Airport. The resident raised a stage one complaint with the landlord on 10 March 2020 in which he, he had raised numerous concerns with the landlord about the excessive loud TV which he believed originated from the flat above his own. Visit Homepage. There is no evidence to show the landlord acted on this report. What to do if you think your neighbours are smoking weed It may require your neighbour to keep the hedge trimmed to a certain height. Some examples of these are: Complain about a Councillor breaching code of conduct, Complain about a service provided by our partners, Complain about a tendering or procurement process, failure to follow the Councils own policy, significant or repeated failure to provide a service, Copyright 2023 London Borough of Hounslow. He said that he wanted reassurance that the case was high priority. However, because the landlord also has to balance the needs of the neighbour who is vulnerable, the lack of a permanent solution provided would not. An action plan was agreed in August 2020 which included several actions both to address the ASB and mitigate the effects of his ASB, which was appropriate. The landlord took steps to investigate the residents ASB reports after he first reported burning smells from the neighbours flat in June 2020 which was appropriate. The council can do no more than issue a remedial notice ordering your neighbour to reduce the hedge to a height that will put the problems right and stop them happening again. The resident is a leaseholder. You need to keep a log of all the incidents so you can accurately report the issue. Visiting Hounslow House. Contact your local councillor. Take 3 minutes to tell us if you found what you needed on our website. Police say this cannabis factory discovered in Knowle contained 80 plants. We also use cookies set by other sites to help us deliver content from their services. You don't mention if this person rents the property or is a lease holder. If it is, youll have to ask the council for permission to cut the tree even if its yours. The resident said the issues had gone on for years. On 7 October 2020, the resident reported to the landlord that there had been loud music from the neighbours flat throughout the night. High hedges: complaining to the council - GOV.UK I could not sleep all last night and now have the same again now. COMPLAINT 202001964 Hounslow Council 25 January 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Complaining about your neighbour - Citizens Advice Your neighbour could report it to your local council and you could be told to cut your hedge. However, there is no evidence of the landlord explaining this to the resident which is reasonable to expect if that was the case. Hounslow ( HOWNZ-loh) is a large suburban district of West London, 10+34 miles (17.5 kilometres) west-southwest of Charing Cross. Part 8 of the Anti-social Behaviour Act 2003 allows local councils to deal with complaints about high hedges whose area contains the land on which the hedge is situated. You can find contact details for Hounslow Council above. On 13 March 2020, the resident contacted the landlord advising the noise nuisance kept happening and he wanted urgent action to be taken. This publication is available at https://www.gov.uk/government/publications/high-hedges-complaining-to-the-council/high-hedges-complaining-to-the-council. Search for trees to find which department to contact. The landlord assured the resident that a great deal of effort was involved in resolving the issues and the case was overseen at a senior level. Dont worry we wont send you spam or share your email address with anyone. If it's noise from a factory or business, the penalty can be up to 20,000. It might be worth reading Hedge height and light loss. confirmed it was still working with the neighbour. Further, despite the resident reporting further instances of loud music, hammering and banging over the subsequent two weeks, there is no evidence to show the landlord acted on these reports. The resident said he was tired of complaining. The landlords file notes confirm it had a joint meeting with the relevant support teams on 24 March 2021 to discuss this case and what action to take going forward. What is a complaint | Make a complaint or comment - Hounslow In this case injunctions can be imposed, fines can be handed out, or courts could make Criminal Behaviour Orders (formerly known as ASBOs). It could help you keep a good relationship and might be cheaper than paying a solicitor to resolve the disagreement. This should include a likely timeframe for any action outlined. the terms of his tenancy. Grade 2 cases include noise nuisance outside of permitted hours and verbal abuse. The landlord discussed the allegations with the neighbour which he denied. But in some cases the council will decide that its right to refund all or part of a fee. The landlords policy also states it is important to establish if residents who report or are allegedly causing neighbourhood issues have care or support needs to ensure that appropriate measures are taken throughout the case. Hounslow gears up to celebrate the Coronation of King Charles III and The outcome of the investigation was that there was insufficient evidence of noise nuisance for it to take enforcement action. The resident is a tenant of the landlord and occupies a. ground-floor studio flat located in a block of flats. ABBREVIATIONS; ANAGRAMS; BIOGRAPHIES; CALCULATORS; CONVERSIONS; DEFINITIONS; GRAMMAR; LITERATURE; LYRICS; If your neighbour wont cut branches hanging over your garden, youre allowed to chop them off - but only the bits on your side of the boundary. The TW4 postcode is made up of Hounslow West and parts of Cranford, whilst the TW5 postcode includes Heston and Cranford. Here is a summary of privacy when using this chat. If you do anything more than trim overhanging branches, your neighbour could take you to court for damaging their property. Meaning of Hounslow. Hounslow Council 29April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. In this instance the landlords ASB policy state. The council may use the governments guidance to help them decide what could be the best height for the hedge. What does Hounslow mean? - Definitions.net The landlords complaint process states it will log a complaint when it receives one. If you cant solve the problem, ask your council to help. Its often best to find a compromise, for example sharing the cost of pruning a hedge even though you think your neighbour owns it. The landlords internal file note dated 9 June 2020 show its ASB officer interviewed the residents neighbour about noise and ASB reports raised by the resident. Despite the resident expressing dissatisfaction with its service on further occasions, the landlord only logged a complaint in April 2021. This was appropriate as incident diary sheets provide first-hand evidence of incidents. The landlord issued its stage one complaint response to the resident on 16, August 2019 and 12 March 2020 to observe the noise level. The landlords ASB officer spoke to other residents in the block as well as the neighbours care worker. There were also instances of it not providing updates when promised. To complain all you need to do is contact your local council, many have a specialist team to deal . 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. "Hounslow." On 30 April 2021, the landlord visited the neighbour to deliver him a warning letter stating he was breaching. Out of hours emergencies. Bloody ridiculous people have to put up with these selfish sod neighbours! Serves them right, even though they could not sleep, they were all too limp to report someone they feared. On 19 January 2021, the resident reported. On 16 March 2020, the resident reported there had been loud music and banging all night for the last three nights from his neighbour. There was a further incident in August 2021 when the police had to gain entry into the neighbours property in the early hours. All rights reserved. How to complain about a neighbour to the council | The US Sun Whilst it did consider the option of enforcement action and attempts were made to move the neighbour by gaining his consent, due to the difficult circumstances, this was not possible. There was a referral in October 2020 in respect of the neighbour to the appropriate agency, however there is a lack of evidence to demonstrate that. The Ombudsman considers the evidence and looks to see if there has been any 'maladministration', for example . Contacting Hounslow Council | London Borough of Hounslow If antisocial behaviour relates to council property or another registered social landlord (housing association) property you may still be able to report this with us online. The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Image above: Hounslow Council Budget meeting, Tuesday 2 March 2021. Grade 1 cases include damage to property. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. Hounslow Council was the subject of more than 100 complaints and enquiries to the ombudsman about its actions last year, new figures show. It is recommended that the landlord arranges for the installation of noise recording equipment in the residents property to confirm and identify the noise reported and take appropriate follow-on actions. Where an ASB case is graded as 1, the Housing Officer must refer it to its ASB team, completing a risk assessment. He said that he had been complaining for two years. If you think your neighbour's tree is dangerous, you can report it to the council - for example if you think it might fall over. hours number to the resident. Register. While he agreed with mediation as a way forward, he contended that this should have been agreed in advance and not on the day of the visit. They might ask the owner to make it safe or deal with it themselves. The complaint was logged with the Housing Officer in August 2020. Advice for people affected by child abuse. We use cookies to improve your experience of our website. The out of hours service is designed for emergencies only. Around the same time, its HO carried out an Equality Impact Assessment to determine if it was appropriate to take further steps regarding the neighbours tenancy. It said if issues continued and legal action was required, it would require such evidence to support the legal case. However, it asked him to report any further incidents in the usual way and it would continue to investigate. They might ask the owner to make it safe or deal with it themselves. But the further away it is, the more difficult it will be to show that the hedges height is harming the reasonable enjoyment of all or part of your home and/or its garden or yard. contact him about his complaints, but they were never resolved, and he was in the same position with no changes. an agenda or that he was making up this complaint. His children had to cover their mouths and he had spoken to another resident who was also aware of the incident. growing on land owned or occupied by someone else? Hounslow council only have 'noise teams' for Friday and Saturday night but no other day of the week. Use this comments section to discuss problems you have had with Hounslow Council, or how they have handled your complaints. It was literally 24/7. Complaints Department is not affiliated to, linked with or otherwise endorsed by Hounslow Council. Despite the resident making further reports to the landlord of the same issue in January and March 2021, there is. On 29 April 2021, the landlord provided a stage one response. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbour's enjoyment of their home and/or its garden or. Claiming compensation for a personal injury, Help for victims of rape and sexual violence, Keeping your family in the UK after Brexit, Getting a visa for your spouse or partner, check if its protected by a Tree Preservation Order, Check what to do if you think a hedge is too high, Check if you can get help with legal costs. So, before you send your complaint and any fee to the council, its very important to collect all relevant information that you may need and think carefully about your reasons for complaining. Sign in. Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD, If you disagree with your neighbour about a tree or hedge. This guide and the related spreadsheet can help you work out whether an evergreen hedge is blocking too much daylight and sunlight to your home or garden. https://www.definitions.net/definition/Hounslow. You can complain to the council if you think theyve done something wrong, failed to provide a service or not followed correct procedures. From disruptive planning permission to noise complaints, you can tackle the issue of nuisance neighbours though your local council. Mohammed Ali Khan, 45, of Thornbury Road, was found guilty of instructing a contractor to demolish a building without notifying the Local Authority as required by section 80(2) of the Building Act 1984 after a trial at Uxbridge Magistrates Court on February 3. We used to go to work shattered. It was noted that there were no burn marks and flat was tidy. There are also over 60 community events and street parties will be taking . This notice sets out what must be done to the hedge and when it must be done by. As the landlord found no actionable evidence of noise issues, it stated that mediation was the best option to resolve matter. It also told the resident it would investigate his reports. It kept happening and he was going around in circles. Rather, the Ombudsman seeks to establish whether a landlord has responded reasonably to reports made to it that are its responsibility to address and whether it acted in accordance with its relevant policies and procedures. Email Customer Services on customerservice@hounslow.gov.uk. Hounslow Council complaints contacts. There is no evidence of the landlord logging a complaint prior to April 2021. To what extent does the hedge block light or views, even if there are gaps in the greenery or between the trees or shrubs? If the problem continues, youll need to get help from a solicitor who specialises in neighbour disputes - but this will be expensive. Its an offence to fail to do what a remedial notice requires. 1 May 2023. The council might also have to allow extra time to protect birds nesting in the hedge. You can buy the documents from the Land Registry if you dont have them - it only costs a few pounds. On 3 September 2020, the resident called the landlord to report hearing loud music from his neighbours flat at 1.45 am that morning. If the dispute arises from lifestyle differences and no tenancy breach is found, then it shall offer mediation. The resident said that he had previously mentioned this serious and dangerous behaviour to the landlord and so far, no action had been taken. It did not explain why it had not logged a complaint when the resident had first made reports in March 2020 or during the interim period up to August 2020 despite further reports by the resident. 150 for its service failures when handling his complaints. Its also worth finding out if your council can check if the tree is safe - you can find your councils website on GOV.UK. agreed for it to bring the upstairs neighbour to his property to observe the noise generated by her television downstairs. Hounslow man fined 6k for 'knocking down his home without telling council' It said that the investigation was still ongoing and was being carried out satisfactorily and in accordance with its policy. Your local council can step in if the dispute involves any activity that is a nuisance or could damage your health. If youre worried because you havent heard anything, you can contact the council to check progress. On 22 March 2021, the resident reported that there was a burning smell coming from his neighbours flat and referred the landlord to his previous emails. The landlords advice to the resident on 20 March 2020 that his neighbour had been taken to hospital that morning for treatment indicates it had been in communication with his care worker at this time. Before referral to court the HO must undertake an assessment to establish whether the possible outcome of any court action would affect the health and safety of any person in line with the Equality Act. and it did not explain why it had not logged an ASB complaint prior to August 2020. pay the resident total compensation of 600. made up of a line of 2 or more trees or shrubs? How to complain about a neighbour to the council | The Sun The resident replied to the landlord later. He had already raised his concerns previously and his safety was important.
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