The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. The Federal Trade Commission has issued recommendations for how you can take action right now. All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. The device allows for remote access and does not require any additional configuration. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. TheState of Illinois Disability Surveyis offered annually to all State of Illinois employees under the jurisdiction of the Governor. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. Click here to Reset Your Password/Unlock Your Account.You do not need to add @external.illinois.gov at this link. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). Please be aware that there are known issues this morning with the Citrix login page. Also, DoIT FOIA does not answer general questions about DoIT. Please remember to practice good cyber security during this time of heightened public health alerts. Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. We are working through all the requests for assistance and will get to you as quickly as we can. See below for a complete listing of all the reminders for making working from home easier. Together, we can build a strong cyber defense for the State of Illinois. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. Read the FAQ. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. Phishing attempts are on the rise and one simple click can put the entire organization at risk. Here is the fix. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. DoIT Identity Management Accounts Footer. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. Cyber Best Practices document for more information on this topic. From identity management, administration of the statewide network and creating agency resiliency plan. Happy Friday! If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. Springfield: 217-524-DoIT (217-524-3648) External Illinois.gov ID Password Reset. Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Watch for communications written in broken English. Central Complaint Registry. July 30, 2020If while working from home and using Citrix Remote Access you are presented with a Citrix Workspace upgrade message, please install the upgrade. IDHS Office Locator. The IL ACTS SAP ERP application is a cloud based solution designed to support and integrate almost every functional area of the following business processes: procurement of goods and services, finance, accounting and human resources. Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. Find all your public health related information at one secure site. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. Only agency appointedATSRs are authorized to sign orders and expend agency funds for DoIT products and services. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. If possible, use Chrome rather than Microsoft Edge. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. May 21, 2020Its important to take care of your health and wellness during this time. Help Me Grow. To begin the password recovery process, choose one of the following options. The scope of the CSC includes: The IT Service Desk is the initial point of contact for requesting new IT services or reporting technical problems with existing DoIT supported services. March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Fees pertaining to this service are distributed among other Enterprise servicesinaccordancewithsupport. The registration process for State of Illinois Digital IDs begins here for all users,
A comprehensive listing of all DoIT services including security, hosting, and more. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. Send email to: DoIT.Helpdesk@illinois.gov Flag email as high priority (!) TTY Support Line: 866-277-5669 More information is posted on the this page. * Indicates a required field Company Contact Name Address Enter full address Street, City, State, Zip If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. We must all do our part to strengthen cybersecurity. ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application. Employees may logon with their state credentials (e.g. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. As always please consult with your doctor before starting any exercise. If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the
For instructions on how reset your password while working remotely visit: remote work FAQs. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts 800-323-4769. Questions about State of Illinois Digital IDs? You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may resolve your issue. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. Technician and Administrative accounts should not be registered. Join online communities to share files, discussions, calendars and more. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. It looks like your browser does not have JavaScript enabled. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY If you are using the Citrix Workspace App, you run the risk of not connecting. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Email: DoIT.Helpdesk@illinois.gov. Contact Information. Report all suspicious activity to DoIT.Security@illinois.gov. Please include your name, phone number, and specific application name, detail of . The restart should be done at the end of the work day to allow the PC to restart and update. http://www.office.com/. Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker August 11, 2020Please remember when using Citrix Remote Access to use a browser and the RA.illinois.gov address, instead of the Citrix Workspace App. Please respond by saying, "This is . This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. Is a program bug keeping you from being able to accomplish your work? First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. Remember not to shut down your PC at the office. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. - Staff will escalate to management as required. It looks like your browser does not have JavaScript enabled. Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) The email should contain supporting documentation for escalation. Springfield: 217-524-DoIT (217-524-3648) call in user 1) from joining the meeting. It looks like your browser does not have JavaScript enabled. IDHS Office Locator. June 5, 2020 In the meantime, please keep trying to connect via Citrix. Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. For those of you using Citrix and missing your dual monitor setup in the office, you can use available monitors at home by following these instructions. within the next 2 hours. Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Illinois National Electronic Disease Surveillance System (I-NEDSS) 217-785-7165. . Login to Survey Remain on Cyber Alert! The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. Details for how to report and escalate issues to the DoIT team. Agencies who have adopted Office365 can access these resources by going to
Report all suspicious activity to DoIT.Security@illinois.gov. The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Remember rule #1 = mute your phone (microphone) when you are not speaking. Please turn on JavaScript and try again. Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. Email: ISP.BOI.CUSTOMER.SUPPORT@illinois.gov Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: DoIT.Helpdesk@Illinois.gov Report a Problem Manage Passwords Request a Service More information is posted on the DoIT Remote Work page. May 15, 2020The Remote Work site is always available for assistance for your Work from Home (WFH) needs. For additional self-help tips and FAQs, please visit the Remote Work FAQs page. In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. Standard Support Service Hours
The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. Please follow the procedures here. TheNetwork/TelecomSupportDesksupports all components of Telecommunications services including voice services (i.e., voice mail, TDD/TTY, Enterprise VoIP, 800 service, etc. For instructions on how to do from remote visit: remote work FAQs. Industry best practices guide secure service delivery to agencies. DoIT is a new state agency, created on July 1, 2016, whose mission is to empower the State of Illinois through high-value, customer-centric technology by delivering best-in-class innovation to client agencies fostering collaboration and empowering employees to provide better services to residents, businesses and visitors. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). Call the IDPH Helpdesk at (866) 220-5247. Chicago: 312-814-DoIT (312-814-3648) This needs to be a remote reboot/restart and not a shut down. All State of Illinois employees are required to visit the website and take the survey. There are many FREE Apps and online/virtual options available at this time. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Check out the Wi-Fi hotspot map to find a connection near you. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance. This needs to be a reboot/restart from remote and not a "shut down". The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. Use this link if you need to manage or reset passwords. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. All past Reminders of the Day are posted out here, as well. Support: Report a Problem. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. Please turn on JavaScript and try again. Please keep trying to connect via Citrix, as some users can get through. Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. 1-800-843-6154
For instructions on how to do that while working remotely, visit: remote work FAQs. For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. Category:
Select option 1 (computer related issue) and then choose option 2 (Digital ID support). No password resets will be conducted over the telephone by DoIT CSC staff. After you login with your Digital ID, you will be prompted for your RACF credentials. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. TTY Support Line: 866-277-5669 If your agency has a need for new employee setup, please submit those via Amy OConnell. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Click here for some simple defensive tactics and additional information and resources from our Federal Government.
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