pendo help center

Gets the current URL that is sent on all events. Learn how Pendo has helped companies big and small transform their business and bring value to their users. More and more businesses complain that the setup of Pendo is a tough one to get right, and you might need to change the structure of your product significantly. What attribute values are collected by default can be configured with Agent Options, but heres a quick snapshot of what we collect by default: Pendo will avoid collecting the value attribute of any elements clicked, except where that value is typically useful for targeting Features, namely and button-like elements. Resource Centers typically include help docs, articles, tutorials videos, and any content format that provides the customer with the help they need. Returns the first value of the specified field (note: "first" is only defined as deterministically as the input order is). Prioritized responses to identified issues. 14-day free trial (no credit card required), Product Experience Pack: Custom quote for each company (starting from $500/user/month. The timeSeries consists of the length of each time period and a timestamp for the first period in milliseconds since the epoch. steps include a single item for lightboxes, tooltips, banners, etc. "Windows", "Mac OS X", "GNU/Linux", etc. Customer ticketing support portal Reset the guide seen records for a guide with ID {guideid} for a particular visitor with ID {visitorId}. All previous guide data will be deleted, including any poll response data. The unique id is generated upon submission of the first track event type. While this will prevent the Agent writing cookies, it will also ignore any identifiers already stored in cookies and may produce an increase of anonymous Visitors in Pendo, depending on how soon your application identifies the Visitor. Pendo Help Center Products Analytics Understand your Users Guides Communicate with Users Feedback Know What Users Want Mobile Deliver Incredible Mobile Experiences Integrations Connect Other Apps Setup Installation Set up Pendo Subscription Settings & Security API & Developer Technical Resources Troubleshooting and Best Practices Usetiful will help you create no-code product tours, checklists, hotspots, and feature update alerts. Displays various metadata for the specified account. Parameters are of the forum, Inserts new fields based on one or more expressions. Includes events which can be matched to tagged page rules. Pendo provides the following APIs and integration kits for customers: This overview will introduce you to some key concepts when using Pendo and installing the Pendo Agent. The group key is treated as a string for sort purposes (so "2" > "10"). General information on all visitors Pendo has ever seen. track type entity data using the expand pipeline map operator.(e.g.trackEvents). Engineers time is incredibly importantthey build the products that keep our users coming back. ), the operating system (e.g. All input data rows for the specified time period are fed into the aggregation pipeline. Additionally, the following functions can be used inside of the JavaScript for Guides to control the currently displayed Guide or Guide Step by emitting the corresponding Guide Events. Pendo community and Slack Example request using group and reduce to count the number of visitors in a set of events and the total number of minutes used by those visitor: Segments are used to preselect groups of visitors or accounts. The expand operator does as its name implies - it expands fields into subdocuments based on an id. trackTypeName defined by you in the track event submission via server side, client side or Segment.com. Empty pipelines (which would pass through the rows without modifying them) are not permitted, but a pipeline with a single cat operation performs identically. The account endpoint allows you to retrieve a single accounts specific details by supplying an account ID as part of your request. list of the results. It is good to have a resource center feature in a comprehensive tool like Pendo, but this doesnt mean that it is the best that you can get. 2023 Pendo.io, Inc. All rights reserved. particular value being mapped. Note: All request and response bodies, including errors, are encoded in JSON. Returns true when the Agent is fully loaded and has an API key. The spawn operator behaves like fork, but each nested pipeline must specify its own source. Additionally, the Agent sends a virtual identify event when the current visitor is uniquely identified by your application, either by providing the visitor configuration object to pendo.initialize() or by invoking pendo.identify(). Pendo Resource center is a feature which allows you to provide further help for the confused end-users. Well-adopted products help users discover value quickly, keep those users coming back, and encourage habitual, regular usage as the product becomes part of their routine. featureEvents and pageEvents sources). These are visible for a specified time period. This is not used if the event is being generated by JavaScript code inside the user browser session, nor for system events that are not associated with a browser session (such as an administrator enabling functionality for a subscription). We call this Automatic Event Collection and the Auto Events that the Agent collects are: In all cases, Pendo collects the exact path to the target element of the event and the URL on which the element appeared. UserGuiding has roughly cut our user training processes in half, for both employees and customers. The group operator supports flexible grouping (similar to GROUP BY in SQL) and simple aggregations of fields. Real stories. They appear in the left-nav of our UI. The contents of the POST must be a JSON array: Sets the value of multiple metadata fields on set of accounts or visitors. For starters, it should be easily accessible while also not covering too much space on the interface. Learn how Pendo has helped companies big and small transform their business and bring value to their users. Most importantly, you can monitor changes in their behavior over time. The comparison operators can be used to compare strings, the logical operators and comparison work on boolean values, and the equality operators can compare two lists. In other words, today Im reviewing Pendos Resource Center feature. Why should anyone care? Import up to 15 XLIFF 1.2 files per request. All row sources take an optional blacklist parameter in addition to any listed above. Track Events can transmit any arbitrary data in their metadata payload, even different payloads for the same Track Type. 3- Difficult Setup, More Difficult Maintenance , Top Alternatives To Pendo Resource Center, 1- UserGuiding vs Pendo Better capabilities for a lower price, 2- Pendo vs. Gainsight PX More extensive resource Centers, 3- Pendo vs Usetiful An alternative perspective to resource centers. Use this flag to opt-out a visitors from all Pendo analytics and Guides. We use conventional HTTP response codes to indicate the success or failure of an API request. If you already have access and are looking for some sample aggregations, click the button below to load up a collection of requests that can be used against the aggregation endpoint. You can unsubscribe from these emails at any time. Each step is of the form { "name" : parameterObject }. Metadata type passed through the installation snippet. Dismissed Guides will not be re-displayed by default unless they have a recurrence setting or can be reactivated with an element. Wherever a field name is needed, a dotted list of field names can be used to specify nested objects. Updates to the identifying information, Visitor Metadata, for your visitors are sent via meta virtual events. If youre self-hosting the Agent by version, youll need to supply this option to get the Agent to run. Unique identifier for the account the visitor belongs to. Upgrading to newer minor SDK updates To refresh your Pendo SDK perform the following steps: The following configuration options can be provided to the Agent in the pendo.initialize call immediately after your install snippet. Triggered when Guides have loaded successfully, including any associated content assets. Arrays of values are supported, such as ["a","b","c"] or [1,1+2,sum(a)]. Returns a JSON list of all guides for a subscription. Were always on the lookout for brilliant folk to join our team. Customized, straightforward plans means youll find the perfect Pendo for you. As you dig into product usage data, youll want to have a sense of the key features users should be engaging withideally those that correlate with positive outcomes like long-term use and retention. Each account has a unique accountId defined by you through the installation snippet. This is handy for including page data when using other sources (like pageEvents). Let us show you how we can help improve yours. Too often in the past, weve had to make difficult trade-offs between building features for customers and building internal capabilities. XLIFF files must be formatted correctly. Hear our users talk about how Pendo helps them succeed in the work they do every day. 6 Best Alternatives to Userpilot That Will Raise Your ROI Quicker. Supported operators are ==, "Browser", "Crawler", etc. Forks may be nested, however this has not been well-tested (aka - no promises). Data querying is performed using a flexible aggregation pipeline modeled after MongoDB. Average the individual values in a list arguement and return a list of those averages. Boolean value returned if feature is processing at the time of request. Returns all Guides that have "Automatic" activation method. Returns the initial buffer of unsent events. This is handy for including account data when using other sources (e.g. The {pageId} referenced below can be found at the end of the URL when viewing details for a specific page within the app. "MSIE", "Chrome", etc. The {guideid} referenced below can be found at the end of the URL when viewing an individual guide details page. Something that has always made Pendo different is our insistence that product analytics and in-app messaging belong together in one tool. Self Service Pendo help center Unless the tool allows you to create a knowledge base from scratch (which is rare), this is standard practice for third-party tools. See Functions below for more. To stop debugging and remove the icon, invoke pendo.disableDebugging() in the JavaScript console. Gainsight PX is Gainsights Product Experience tool which combines advanced analytics and user engagement features and creates a really good product experience for all end-users. Note: Your is different from your x-pendo-integration-key or your Pendo Subscription API Key (which is embedded in your install snippet). None of your users will ever see it. The accounts source is the analogue of the visitors source. Vielleicht war ja jemand anwesend! Pendo Guidance in-app messaging campaigns allow you to tailor messaging to specific segments of users to ensure they're using the features most beneficial to them. The visitor endpoint allows you to retrieve visitor specific details by supplying a visitor ID as part of your request. Although features can be accessed directly as a source, for convenience we recommend accessing feature entity data using the expand pipeline map operator. Returns a row for each unique combination of day/hour, visitorId, accountId, server name, IP address, and user agent. Self Service In Agent versions 2.10+, you can debug and troubleshoot Guides with our debugging tool. Use your developers to build features for your users; use Pendo to help increase engagement with those features. Want to learn more about Pendo? As such, we managed to use it to replace three other platforms at once (Surveys, Analytics, In app walktroughs). Surprisingly, it also allowed us to utilize it for in product engagement, walkthroughs, etc, as well as feedback surveys. Returns a row for each unique combination of page ID, day/hour, visitorId, accountId, server name, IP address, and user agent. Custom Pendo only fields to help analyze aspects of your data. NOTE: when enabled, the debugging icon is only visible to you. If no conditions match, or if existingField is not set at all, the row is skipped. Huawei's Grenoble Research Center is responsible for advanced technical research, architecture design and strategic technical planning in Model-based system engineering for embedded automotive . Pendo Resource center is a feature which allows you to provide further help for the confused end-users. The downside of Pendo Resource Centers is that there are only a limited amount of knowledge bases available to integrate, which are: Pendo also allows you to redirect customers to feedback pages within the resource centers and show announcements among other modules you have. Fuel your product's growth by creating power users. The largest community of product people online. So in this article, I will: Pendo is an in-app guidance and customer engagement platform, and Pendo Resource Center is one of its most underrated features. Although pages can be accessed directly as a source, for convenience we recommend accessing page entity data using the expand pipeline map operator. Group object containing information related to associated group for the page. Instead of returning all pages, you can specify which pages youd like returned by adding the page Id to the request. If setting custom fields, the fields must already have been created in the Data Mappings. Are users finding important parts of the product quickly and easily? I like to research and write about product, onboarding, and inbound marketing. This is handy for including additional feature data when using other sources (like featureEvents). Schedule a demo with one of our experts or start your free trial now: UserGuiding starts from only $69/month. For more on Track Events inside of Pendo and how to send them via Segment.io, see "Track Events" on the Pendo Help Center. These features represent where users are going to solve their problems, helping you understand if your onboarding and overall product experience are driving the right behaviors. For some events, we expose ungrouped events. The Muse de Grenoble, right in the heart of the city, has an astonishing collection of 900 works of fine . If you have questions or want to learn more about gaining access to our API, we recommend reaching out to your customer success manager or help@pendo.io and well get you in touch with the right person. And dig deep into the top three alternatives to Pendo Resource Center. Invoking this function causes another Guide Step in the current Guide to be displayed and sends a guideAdvanced event to synchronize with the backend Guide system. Authentication of requests is handled by an integration key. Checking all the necessary boxes that I mentioned above, Pendos resource center is as simple as it can be, with a little twist:You can also incorporate feedback collection or announcement features in their resource center. A small pink bug icon should appear in the top left corner of your window only. How do I create a resource center in Pendo? But there is something that I must admit: I am happy that we got to experience working remotely. Is usage of key features increasing or decreasing over time? Love making great products better? The v1 API allows developers to request and modify resources like Guides, Visitor Metadata, and Reports and to make Aggregation queries using a MongoDB-like query language. Doing so can help you get more bang for your buck, with a combination of the best software to replace the two core functions of Pendo. 10 questions you can answer with Pendo data. Which features and pages are users having trouble with? If your application is a Single-Page-Application (SPA), you include the snippet outside of your main application container as if it were an external library. Note that the same row is sent to all of the child pipelines; it is not a copy of the row and any changes to the row made in one pipeline will be visible in all pipelines. UserGuiding 2023 - All rights reserved. To execute Aggregations specific to an app in a multi-app context, youll need to change the source value within the aggregation from null - which is an indicator to return all records for all apps associated with the sub - to include an appId value. Returns the string for the current Version of the Agent. For example, on the right youll see an example where we examine all of the page events for a particular pageId, ignoring blacklist. and multiple items for walkthroughs. Choose the date range and segment, or user cohort, youd like to view for this path (Pro tip: Click Save & Run, and give this report a name, Take note of the top features and pages that users tend to navigate to in a path, and ask yourself if these are what youd expect based on your products value proposition, If you have a mobile product, view mobile user journeys and observe any similarities or differences in the top featuressimilarities may signal that a feature or page is truly valuable to users, View user journeys by different persona segments to understand if one group is moving through the product differently based on their unique needs, From any dashboard, click Add Widget to bring up the widget library, Select the Feature Adoption widget to see which features are driving the most interaction in your product, Adjust the settings (date, segment, app) based on your needs (Pro tip: For the Benchmark setting, we recommend following the, Take note of the most-clicked features, and if those features are in a specific area of the productthis indicates that this part of the product may be the most valuable for your users, If youve set up Core Events, compare the list of most-used features to your list of Core Events to see if users are accessing the areas of the product you believe are most important, Select the Core Events: Time To First Use widget to understand how quickly visitors first engage with each Core Event, Adjust the settings (date, segment, app) based on your needs, Take note of which Core Event takes the longest for users to engage with, which may indicate that its difficult for users find, or that it isnt as important as you previously thought, Compare different user segments to see how time to first use changesyou can even compare against a segment of your most engaged users and use that as a benchmark to work towards, Identify any Core Events that show an increasing trend (indicated by the red up arrow) and investigate what tactics (or lack thereof) may be causing the increase in time, Select the Page/Feature Use Over Time widget to see trending data on page and feature activity, Adjust the settings (date, segment) and select the pages and features youd like to track, Select the appropriate metric based on whats most important for you to measureViews/Clicks, Visitors, or Accounts, Take note of any dips in page or feature usage and start to formulate potential hypotheses for a decrease in activity, If you have a mobile app, you can also use the Data Explorer widget to compare web app usage against your mobile app to understand feature usage holistically, Navigate to the Behavior tab in the left sidebar, and then to Funnels, Begin building your funnel by selecting the series of pages, features, or track events that youd expect a user to engage with in sequential order, To start, we recommend looking at the most common flow that applies to the broadest set of users, Select the date range and segment based on your needs, Click Save & Run, and give your report a name, Take note of which step had the largest dropoff and begin to form hypotheses as to why users are abandoning the flow (Is it early on in the funnel or later on? The optional width argument allows the user to tell join how many rows are expected to make up the final result. We also prioritized created a, Expanding our team to make product innovation a focus for 2020, How Pendos product managers use Feedback to stay connected with customers, Becoming Product Led: What It Means and How to Get There. This job is no longer available, but here are similar jobs you might like. NOTE: any undocumented functionality you encounter while inspecting the pendo namespace should be considered either internal or experimental and is subject to change. The {featureId} referenced below can be found at the end of the URL when viewing details for a specific feature within the app. While simple in nature, this question is a great place to start since it offers a baseline measure of product usage. When attempting to update Date fields, please be sure to only use accepted formats. The element path that indicates where the feature can be found (blank if not applicable). For each row the existingField will be checked to see which set of conditions its value matches. Returns all Guides for the current visitor. The following data types support expand: page, feature, account, and visitor. ). ", "Subscription Settings" for one of your Apps, the Snippet Installation Guide in the Pendo Help Center, Convert Time to/from epoch (milli)seconds, Completely re-initialize the Agent with new. It supports the following parameters: Each resulting row consists of all of the fields specified by both the group and fields specification. Connect with the worlds largest community of passionate product people, brought to you by Pendo. These users could be experiencing friction in their workflows for many reasonsmaybe they cant find what they came into the product looking for, or dont understand how to navigate the platform. Sah wie eine Studentenparty aus, eventuell privat? When enabled for the subscription, admins can create and manage those keys here. These are collected in the same manner as regular events, automatically recording the time and URL at which the event was triggered. !=, &&, ||, <, >, <=, >=, +, -, /, *, %, and !. Although track types can be accessed directly as a source, for convenience we recommend accessing They return a row of data for each unique combination of day/hour, visitorId, accountId, server name, and IP address. By doing so, you wont have to bombard them with a new walkthrough on each step, and let them help themselves when they have a question. Some segments may specify only visitors or accounts; in those cases the segment operator will only match against the appropriate field from the input row.

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