13:08. Deal alerts which were costing me 1.50 a time and also about my high bills Thank you! You can check your network on our Network Status Checker tool, seeing both your current coverage but also planned improvements. Find out
To change your PIN just follow these simple steps: Call 901 I hope other people see the comments and dont make the same mistake I did. Speak to one of our advisors to find the best solution for you. 05-10-2017 Tweeting a message uses about 500KB, but if youre uploading lots of photos, itll eat up more. that manager is the one who is also in charge of complaints. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. 18:52, 04-08-2020 If this is to be paid by Aerial Direct a copy of your bill containing your Early Termination Fee will need to be sent to us at Freepost Plus RSUU-XBKZ-CLZX O2 Business Accounts Aerial Direct 1 Barnes Wallis Road, Fareham, Hampshire, PO15 5UA, England. I was helped with my questions in full by the customer service team. I closed my business 2 years ago and tried to get back onto O2 and kept getting offered new tariffs, and told that not being a business doesn't matter now. Monday Friday, 08:30 17:30. more. 10:53. 28-09-2018 If you use your PAC or STAC code, you will lose service and data on the device connected to your MyO2 account at the end of your billing period. It is important that there is airflow around the equipment. Upon cancellation of this Contract for any reason, or upon Contract expiration, each party shall be released from all obligations to the other party arising after the date of cancellation or expiration, except for those that by their terms survive such cancellation or expiration. R643.50 ( [R429 x 3] x 0.5) Outstanding out-of-bundle balance for December 2022. The assistant that dealt with my query was very knowledgeable and helpful. Financial Conduct Authority for certain types of consumer credit lending and credit related I was treated with courtesy and my query was dealt with quickly. Hire the top business lawyers and save up to 60% on legal fees. I made the call about S P TwoDeal alerts which were costing me 1.50 a time and also about my high billsSpoke to a very nice and helpful lady which resolved the problem, Thank you for leaving us a review. Pamela Green Make sure you have set a PIN code to keep your messages secure. If you submit your request before 4 pm on a working day, your number should be transferred the next working day. Please see our master socket guide to understand which master socket you have, but to also see a detailed router set up, By default, you will have personal and group voicemail unless specified otherwise. And then I called them a week ago to put a spending cap on my data which I seem to somehow be going over. She managed to shove my problem in few minutes. You can access your bill through your My O2 portal through the O2 website http://www.o2.co.uk/business/myo2business. For a standard canceled by the Defense Standardization Council (DSC), however, the DSC must first approve the reinstatement. For more information on master sockets and to understand what master socket you have please refer to our online guides. Give us a call on 01329 558 558 and we can help you get this unblocked. Please view our Privacy Policy for more information about how we 4 days ago, Vicky Grant 28-09-2018 Please visit our router set up guides to understand the connection in more detail. 4 days ago, None None A micro filter allows your broadband to work at the same time as your phone service. With attachments, it can be anything from 500KB for one photo, to several MB for large documents. What's the O2 community and how to get started. Waiting for your PM! If you ever need us please don't hesitate to call us on 01329 558 558. First of all my phone never works and nothing ever loads. We are a broker not a lender (FCA Registered Number: 729695). - edited I was a direct O2 customer for 10 years and switching was the biggest mistake. Hello@django90, welcome to the O2 community! I consent to Aerial Direct collecting and securely storing the above contact details, processing them with O2 and contacting me in response to my interest, in accordance with our, Find out Your bill will be issued by our Direct Partner O2. Your final bill will include the Early Termination Fee. Kacey was really helpful with addressing two of my issues with new contract and new sim card. In order for us to process your request please contact us on 01329 558 558. he told me previously they would be sending me the call recording anyway (a month later, i have not got anything), now he said there was no need for me to provide id and just a phone bill is fine. 28-09-2018 To understand what each light means, please refer to your user manual or visit: https://www.draytek.co.uk/support/downloads/vigor-2862, Support lines are open between Please be aware that by generating the PAC or STAC code you could incur an earlier termination fee. Theres no additional charge for using this service. Additionally, the IMEI number can also be located on most handsets on the sticker under the battery or on the back of your phone. - edited Barbara Roper on Get involved! (, I consent to Aerial Direct collecting and securely storing the above contact details, processing them with O2 and contacting me in response to my interest, in accordance with our, Find out I will mention our heads of community here @Marjo and @Martin-O2 to see if they can help, 28-09-2018 Were sorry youre leaving us. If you have forgotten your PIN code it may be that the handset requires a PUK (Personal Unblocking Key) code. on Satellite dish Internet connection (No satellite) Looking for something else? Thank you. Alternatively, you can email a scanned copy to [emailprotected]. Duh! I have seen muliple posts about Aerial Direct the 'trusted' business partners of 02 on this forum and online. Occasionally dust can gather between your SIM and handset. They told me they are 'O2' and have the same deals but with better discounts so i'd be silly to want to move, then the guy hung up on me. Please visit our online guides to understand more about Wireless Access Points. Network problems could be due to a number of reasons such as planned maintenance or improvement works, adverse weather or vandalism. 28-09-2018 Markets Act 2000. Completely shocking and I will be going to the Ombudsman now as my phone isnt usable and they are clearly ripping me off. If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. 16:09. You can also use the MyO2 lets you check your remaining UK data, minutes and texts and get 24/7 support. If they had got back to me before 8 weeks was up, there would be no reason to consider unprecedented times. customer We are incredibly proud to take the winners trophy for Best Mobile Solution and Service Provider at this years Mobile Industry Awards 2022. Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and business processes are adequately protected from information security and business . Our company has been named the Large Business of the Year at the annual News Business Excellence Awards 2023.. COVID-19 support-Help and support from O2 during the lockdown Access for You: Registration-Find out how to register for our Access for You service. Just joined the community or thinking of registering? but regarding my query on the call recordings, they said a manager will call me back. if you ever need us again in the future please don't hesitate to call us on 01329 558 558. So effectively I'm stuck until november 21 having already been paying the same costs since 2018!! 3 days ago. 27-10-2017 Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Here are 8 tips for writing great reviews. Comments posted are entirely of my own opinion. 05-10-2017 Aerial Direct - Has anyone managed to get out of the contract? Yes! Aerial Direct Limited is authorised and regulated by the Note this number is purely for text messages only and can't accept calls. If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. I'm here on behalf of my daughter. Downloading an app or game uses around 30MB and using apps online may drain your data quickly. To continue to get the best out of your handset it is important to keep it up to date. 18-02-2020 Alternatively, to check your handset and tariff are set up for International Roaming or discuss adding a Bolt On, please fill out our simple Webform, call us on 01329 558 558 or get in touch via our LiveChat. A Notice of Contract Termination is a formal declaration that you give to another party that says you intend to cancel the contract. Terrible service and I cannot wait to leave this company. he also said, i could not use the phone call to add to my complaint. They have managed to get phones unlocked within a day when people are having problems. As long as you have the rights to the content you want to be uploaded then we will be more than happy to assist. on Excellent service Aerial Direct. We provide businesses with award-winning customer services as well as proactive Account Management with over 250 UK based staff, dedicated to delivering a seamless and effortless customer experience. We sell a range of handsets, broadband, hosted and fixed line products and services. I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while! An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. Aerial Direct Read 1 more review about Aerial Direct CU Customer 1 review GB 7 hours ago Verified Change of email address on account Your lovely comments will be passed onto both Marcus and Joel, who will both be pleased to hear that they were able to help you. Looked back and found myslef in a 33 month contract and was stunned!!! Tail right, part number 45668. It may be that you have recently dropped or bumped your handset. Try following your handsets user guide to confirm the SIM is in the right place. Check your area To cancel your Sky TV subscription you will need to make direct contact. Gather up all your account information and call DirecTV at 1 (800) 531-5000. The small plastic chip in your phone, which is used to connect your handset to the network, can sometimes display an error message. Your SIM or handset can become locked when you input your PIN number incorrectly more than three times. This piece of equipment connects to your master socket and then gives you a clear filtered port to plug your broadband cable (DSL) in to then connect to your router. Unfortunately I think you may need to take legal advice about this. Excellent service Aerial Direct. but i was wary of sending my passport info and such via email or post, and needed to know if i could redact it to protect against identity fraud. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Here are a few examples, to give you a rough idea. O2 can't/won't look at my complaint as its with plan.com, plan.com can't change my contract even though its electronically signed up with them as M & J agreed it (even though the terms are different) and M & J are saying there's nothing they can do to change it - I'm paying almost 50 per month for a really basic contract that could be a 20 per month SIM only contract to a 'normal consumer' (which I am, but they've signed me up as a business). @Bev13yorksI've replied to your private message. Check that the power adapter is correctly connected to the mains socket. Thanks for that detailed post @Filomena. As @jonsie says it will be helpful to so many others who have been mis-sold a contract by Aerial Direct. Youll need to give this code to your new network provider to complete your switch. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Weve got a great value range of affordable plans to help you stay in touch, without going over budget. Get a new mobile number your new network provider will give you one. Call our customer service team on 01329 558 558 to discuss ways in which we can try and improve this for you. My calls were answered quickly. Sometimes there are more texts being sent than the masts in the area or that O2s network can handle, so you may see a delay in message delivery. Aerial Direct. Stay connected and collaborate seamlessly, no matter where you are. here's the interesting bit. on Alternatively, this is something we can train you to do. they also said, that as long as i can prove i am not a business customer, all my rights will be the same as for a personal customer regardless of what the contract is called. She's a young lass and 750mb of data doesn't last her 2 weeks. Company no. Instead, they couldn't be bothered to deal with my complaint so they closed it in secret without telling me hoping I'd forgotten. on Excellent communication and information. The O2 shop refused to give her a mobile contract but said she could have one through their business partner Aerial. Has anyone been able to sucessfully get out of their contract? I logged an official complaint with 02 who just said the same thing After scrawling through this forum, online reviews, comments on twitter and countless other bad reviews, seems like I am not alone, but paying 1000+ to cancel a 'business' contract just seems absurd. This website uses cookies. Recently, she received another call from Aerial, when she was least expecting it. Then check if call forwarding is disabled on the phone. To find out more about claiming your discount or our tastecard alternative, please visit our Claim your discount page (https://www.aerial-direct.co.uk/claim-your-discount/) and follow the steps. I have every confidence with Aerial Direct. If you ever require our service again please do not hesitate to call us on 01329 558 558.Aerial Direct. Text to switch For a PAC, text PAC to 65075. Check with your Account Manager when your agreement ends. To find out if you need to pay an early termination fee, text INFO to 85075. Was this document helpful? Your lovely comments will be passed onto Yasmine, who will be pleased to hear that she was able to help you. Aerial Direct, The lady that spoke about my concerns and problem was extremely helpful and very pleasant, she sorted out all the issues quickly and efficiently. business processes are adequately protected from information security and business continuity risks. 95MB for a TV show and 570MB for a film. 5 days ago, Support lines are open between So that we can onboard please contact us on 01329 558 558. Charlotte was very polite and explained everything to me in a way I could understand We even had a giggle which was nice, Hi Sharon, thank you for your excellent feedback. Her new contract is only giving her 750mb of data for 20 /month. Trust for them I am not a difficult customer to deal with bless you thank you all. In these cases, a Notice of Contract Termination spells out how a contract can be cancelled. The activation happened as advised and I was up and running. If you wait too long, youll need to ask us for a new PAC. 08043921. Direct debit is our easiest a preferred method of payment. CenturyLink: $200 (24-month term) or $300 (36-month term) Spectrum: $0 or $75 if you have Price Guarantee package. Arnold Greenhalgh .p.s. For your security, only the account holder can cancel service. I was given a very clear explanation for the rise in cost and how to avoid it when I travel abroad in future. They push you for a contract and then rack up the price using small print and a nonchalant attitude. Company no. Only those parties involved in the agreement can terminate a contract. 3 min read. Hi Sophie, we appreciate you providing us with your excellent feedback. Our passion and focus is built around putting the customer at the heart of everything we do. 13:17, on Its official! Six months or so before contract end. Once your mobile number is disconnected we wont continue to charge you, but we need a direct debit in place to take any final payments when theyre due. Your final bill will be based on the day you requested the transfer. 15:50. The sim card arrived in 2 days and was activated by Millie within 2 hours of my second call. Can no longer get through to anyone when you call Aerial Direct - and no information about how long you might wait or position in teh queue. Shame as I have been with them for over 15 years. This website uses cookies. AVOID! Our team aim to reply to all enquiries within one working day. 10:35, on After scrawling through this forum, online reviews, comments on twitter and countless other bad reviews, seems like I am not alone, but paying 1000+ to cancel a 'business' contract just seems absurd. To find out if you need to pay an early termination fee, text INFO to 85075. So things were out until about mid May. You can also forward calls from your connect login, again if this is required you will receive full training on how to navigate the connect portal. Then hold you hostage with a cancellation fee the price of a 2nd hand car. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and Marcus Williams and Joel were both really easy to talk to and helped me and my company so much after problems we had with our previous supplier. Please ensure you check the location of the equipment. 05-10-2017 - edited business processes are adequately protected from information security and business continuity risks. 05-10-2017 However, it must be returned in the original, unopened packaging. Clear precise and relevant answers to my questions.Completely happy with the responses and more useful information given than expected, a delight to get in touch with. Double check that you are connected to the Wireless Access Point (WAP). We provide a array of business connectivity services, from mobile connections to fixed-line systems, fully hosted cloud and broadband, consistently meeting the requirements of businesses of all sizes. And by the way, the manager who was dealing with my complaint told me there was no point in making a complaint nt anyway since in their internal procedure, everyone would agree I was wrong and so would the ombudsman, and they went ahead and closed my complaint with out my knowledge or permission??? There are many reasons why you might experience signal or coverage issues. 05-10-2017 Case Study: We had multiple issues and problems with the old supplier that could have been avoided, but Aerial Direct managed Case Study: We found that Aerials values as a business aligned with ours and the level of support they were offering us was a Case Study: the process of moving our mobile connections over to their management and felt like we were looked after winning this award is a huge honour for us, and its a testament to the hard work and dedication of our employees. After your initial term you will stay active until you upgrade, disconnect or switch. I was helped with my questions in full by the customer service team. 15:18, on When it comes to moving your telephony services from your old provider to us, you will be assigned a dedicated project manager who will walk you through everything and take care of the heavy lifting, Your project manager will be able to clarify, however typically it takes around 30 days to move your telephony services to us. on Aerial Direct are proud to have implemented ISO 27001 and ISO 22301 to ensure our customer data and Verification can help ensure real people write reviews about real companies. 23-04-2020 Click here to see O2s tips on making your mobile data last longer. I will tag the community managers to the post. What do the lights on my router mean? Will i automatically drop off their tariff and be able to move to O2 in 12 months? When i closed my company, my phone also started blowing the data limits on my tariff, just about the time they phoned to 'renew'. When I called about upgrading the tariffs and contract lengths were not good deals so I asked why I couldnt have one of the 2 year deals that 02 have on their website, I was told that I couldnt due to where I was in my contract stage. With any electronic equipment, your router or Wireless Access Point (WAP) can overheat. i will continue to update as things progress. You will be asked to set this up the first time you call your voicemail. This is when you transfer your existing phone number to your new mobile phone and/or contract. Email Ive got this exact same problem but with M & J Acquisitions and plan.com. Our team aim to reply to all enquiries within one working day. the man said, ok we can look at all that later, but i need to withdraw my complaint and wait to get the call. To discuss this further with an expert, please call us on 01329 558 558 or get in touch via our LiveChat. If anyone has any suggestions, they'd be welcomed. Recently, she received another call from Aerial, when she was least expecting it. Lawyers on UpCounsel come from law schools such as Harvard Law and Yale Law and average 14 years of legal experience, including work with or on behalf of companies like Google, Menlo Ventures, and Airbnb. Your new provider will contact us and start the moving process. Aerial Direct Limited is registered in England & Wales at: 1 Barnes Wallis Road, Fareham, Hampshire, so now i am going to contact trading standards again as a follow up. We offer flexible tariffs, and the power to work remotely without a dip in connection and security, We provide businesses with award-winning client services, with proactive Account Management from over 250 UK-based staff. We used to have a contract, and learned that canceli. This company is quite possibly the worst example of a trusted partner. 4 days ago. Simply visit the settings on your device and locate the update software button. 28-09-2018 protect and process the data you submit. When you are talking and on the move, your phone needs to switch between signal masts, this generally happens smoothly, however, sometimes your call can disconnect. We know there may be times when its hard to get a mobile signal. Aerial Direct - Has anyone managed to get out of the contract? Aerial say that they successfully agreed a 24 month extension in February 2017 but that there was still 8 months remaining at that point, so it was in effect a 32 month extension (which is clearly outrageous), and that it is out of their hands now that it is with a debt collection agency. You can then set different kinds of forwards from the phone. Marcus Williams and Joel were both really easy to talk to and helped me and my company so much after problems we had with our previous supplier. Your lovely comments will be passed onto Charlotte, who will be pleased to hear that she was able to help you. Obviously this is a big deal since your deadline of 1 year to complain to the ombudsman starts to run from the date of the deadlock letter. protect and process the data you submit. The customer service assistant was helpful and supportive. You have very limited options with business contracts. Bismark 05-10-2017 Excellent communication and information. on As long as you have the rights to the content you want to be uploaded then we will be more than happy to assist. 15:15. It is crucial that the possibility of a termination be built into the contract itself so that all parties are aware of their rights to the termination if necessary. Wanted to cancel immediately but was told I would need to pay over 1000. Then I went digging and looked for reviews and other cases which led me here. Cant get a dial tone? Yes. Youll need to give this code to your new network provider to complete your switch. If you need more data, our friendly advisors are on hand to help, please fill out our simple Webform or call us on 01329 558 558. Your Broadband cable also known as a DSL cable plugs into the DSL port on the front of your router, then into your master socket. on login to My O2 for help. If you switch to another network at least 22 days before your normal billing date that month, youll get your final bill on your normal billing date. For more information on travelling with your business please visit our Business Travel page. It's been a few weeks since your last update and I wondered how you were getting on. We look forward to welcoming you to join us at Aerial Direct, an award-winning mobile solutions provider. 4 days ago, The lady I spoke to was extremely helpful and answered my questions in a clear manner, Susan Maule-Oatway PAC code: The latest news and views. No more calls dropping out. First, You Gotta Call DirecTV. @django90 We have three community managers who are working with an O2 guru to get most issues resolved. Reply from Aerial Direct 5 days ago Thank you for leaving us a review. I dont need to be told about the business ethics of this company, I have seen the previous posts and have been fooled for a while!
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